Datadock-certified since 2017, in February 2021 our Optimal Ways Academy training center embarked on Qualiopi certification, the national benchmark for quality in training. After several months of preparation, optimization of our methodology and processes, and the adoption of a new YPK tool, we were ready for the certification audit. Oh, we didn’t do it alone! Gaëlle Obrenovitch accompanied us through the process and, thanks to a mock audit in June, prepared us well for certification. Small adjustments followed so that in September we could show our auditor how Optimal Ways meets the 7 quality criteria:

  1. communicating with the public about the services on offer.
  2. adapting services to the target audience at the design stage.
  3. monitoring and evaluation support.
  4. the suitability of teaching, technical and supervisory resources for the services provided.
  5. training of personnel responsible for providing the services.
  6. the service provider’s investment in his professional environment.
  7. collecting and taking into account feedback and complaints from stakeholders in the services provided.

Thanks to Qualiopi, we are part of a continuous improvement process ; in fact, this certification is ongoing, with regular surveillance audits. This experience has enabled us to consolidate and harmonize our training offer. Optimal Ways is Qualiopi certified for all its training courses.
You can find out more about our training courses on theOptimalWays Academy website.

Marie and Chloé